Installation Support

Our experienced teams, streamlined processes, and proactive communication ensure every product is installed accurately, on time, and to the highest quality standards.

Pre-Installation Technical Briefing

Getting it right before the first nail is driven. Proactive communication can prevent 90% of common field errors. We provide deep technical alignment for your construction team:

Blueprint & Shop Drawing Review:

Our technical team collaborates with your Lead Installer to review drawings, ensuring site openings, leveling, and substrate conditions fully meet product specifications.

Best-Practice Consultation:

We share critical installation insights for specialized models—such as concealed hinges, heavy-duty entry doors, or custom cabinetry—helping your crew avoid common pitfalls and maximize efficiency.

Multi-Channel Field Support

Real-time solutions for a dynamic jobsite. Unexpected challenges happen. We provide a comprehensive response mechanism to ensure your installation never stalls.

On-Site Field Support

For large-scale developments or complex assemblies, we can dispatch technical experts for First-Article Installation guidance to establish the quality benchmark for the entire project.

Virtual Technical Assistance

Through instant messaging or video conferencing, our technical support team provides real-time answers to field queries—acting as an extra set of expert eyes for your site crew.

Issue Resolution & Boundary Definition

Clear accountability for total peace of mind. We ensure rapid and transparent resolution through clearly defined responsibilities.

The UWG Responsibility:

Manufacturing Defects

We take full responsibility for any dimensional discrepancies or structural defects caused by production—guaranteeing unconditional replacement or repair.

Logistics Damage

For any damage occurring via UWG-managed logistics, we handle expedited claims and replacements.

Field Adjustment Guidance

For non-product issues (e.g., uneven walls or rough opening discrepancies), we provide professional adjustment advice and accessory solutions to help the crew resolve challenges without delaying the project.

Defect Reporting Protocol

We use a streamlined reporting process. Simply provide site photos and a description, and our technical group will issue an action plan within 24 hours.

UWG Turnkey Installed Services

Keep your focus on the build; we’ll handle the execution. Beyond technical support, UWG offers professional, full-category installation services. You can offload the entire installation risk to us.

Expert Execution:

Our in-house installation teams are masters of the details—from cabinets and doors to moulding and stairs. We provide a single point of contact from factory departure to final site delivery.

Seamless Project Coordination:

We coordinate directly with your project managers. If timelines shift, we internally manage the sync between product delivery and labor dispatch, minimizing site friction and management overhead.

UWG Installed Services

Keep your attention on the build while UWG ensures every product is installed flawlessly. Contact us today to see how we can support your project.